Services
Leaders in Telemarketing and Sales Outsourcing.
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Telemarketing & Sales Services
Telemarketing Is Big Business
Telemarketing is one of the most cost effective tools for a business in which you can promote your product to a broader audience and significantly increase your profits. By using a qualified list of prospects telemarketing campaigns can increase sales and customer satisfaction, and allow you to avoid increasing your staff and training costs.
Inbound and outbound telemarketing can be both challenging and time consuming. Again, by going with CF Respond you can save time and focus on your core business functions instead.
At CF Respond we believe that good old “Know How” is what separates us from the rest of the pack. Our team has the extensive management experience that can only come from managing large quantity of B2B and B2C contact campaigns.
Leaders in Customer Support Outsourcing.
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Customer Service Outsourcing
The Customer Service Specialists
Companies outsource customer service all the time. And, why not? When there is work to be done and it can be done more effectively and efficiently by a third party, customer service outsourcing can be an appealing and cost effective solution for any business. Outsourcing doesn’t mean dirt cheap, script driven call centers. In today’s world, options work more like a remote partner or as a flexible extension of your team.
We believe that providing an excellent customer experience begins with great customer service specialists. The key to building a successful business is cultivating loyal customers who believe in your company and your product.
Our specialists will feel like a true extension of your company by providing your customers with the professionalism and knowledge they expect for a truly exceptional customer experience. In a sense, your customers become our customers, and we are certain you will agree that your customers deserve that one-on-one personal attention.
Leaders in IT Support Services Outsourcing.
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Help Desk & IT Support
CF Respond – The Technical Support Specialists
Our Tech Support Specialists have tech support down to a science and can turn your customer’s issues into a positive experience. Our knowledgeable specialists quickly identify, answer and resolve customer inquiries and issues while providing the personalized service your customers deserve. We understand the importance of technical support and how it builds and solidifies your customer relationship.
Inbound and outbound telemarketing can be both challenging and time consuming. Again, by going with CF Respond you can save time and focus on your core business functions instead.
At CF Respond we integrate our technical knowledge with our superior customer service skills to deliver unparralled technical support, each and every call. By allowing our team to assist with daily customer inquiries and issues your team can focus on the more challenging and strategic issues.
Leaders in Back Office Services Outsourcing.
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Back Office Services
Ensure Process Improvement and Cost Reduction with CF Respond
Telemarketing is one of the most cost effective tools for a business in which you can promote your product to a broader audience and significantly increase your profits. By using a qualified list of prospects telemarketing campaigns can increase sales and customer satisfaction, and allow you to avoid increasing your staff and training costs.
If you’re overwhelmed by medical transcription or data entry, or maybe you need data cleaning or formatting work, no matter the service – CF Respond can make it happen. We are true industry professionals with a deep understanding of back office outsourcing and have the resources to put top quality, cost effective agents to work for you today. Get ready to focus on your core business… instead of your back office processing.
Saving money and cutting costs isn’t the only reason to outsource your back office needs. It is about increasing the efficiency of your internal employees, maximizing flexibility and gaining a competitive edge over your competition. Our back office agents are prepared to assist with your internal processes, eliminating human resources issues or technology glitches. Now is the time to enlist world class outsourcing services and you need not look any further than CF Respond Call Center!
Leaders in Phone Systems Outsourcing.
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Phone platforms and software development
Right technology
Part of finding a call center solution is to have the right technology to support your channels of communication. Through our vast experience we have identified crucial elements that are essential for a good workflow.
Our team of developers is constantly working on the most up to date development techniques to ensure our client’s are using the best tools to support their customer’s needs. While we can support you on your chosen systems, we have also developed our own tools to support your customers.
With our CRM system, phone and dialer platform and chat function we can ensure you get to run your operations smoothly. To find out more please call us on +1 855 337 6601 from the U.S. or fill out the form below and we will be in touch shortly.
Leaders in Collection Services Outsourcing.
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Debt Collection Services
Outsourced Debt Recovery An Option
Past due accounts and collections are an inevitable part of doing business. Delinquent payments can cause cash flow problems along with other issues for a company. The process of recovering these funds can be expensive and time-consuming if you don’t have the right tools or manpower in place.
Utilizing an outsourced debt recovery can be a cost-effective, efficient alternative if your business is striving to reduce outstanding debts and the amount of time that employees dedicate to the collections process.
Over the past decade or so, CF Respond has made a name for itself in providing superior, value added call center services to clients around the globe. Our debt recovery services are second to none and have constantly provided reliable collection services to our clients.
Leaders in Chat Services Outsourcing.
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Live Chat Services
Live Chat Outsourcing
More and more website visitors are turning to live chat as the preferred touch point for customer service. This is happening because Live chat currently has the highest satisfaction levels followed by phone and then email.
Live chat support specialists are always available to meet and greet visitors to your website. At CF Respond, we understand that today’s consumers want answers while they shop online and will simply move on to the next site if they cannot get the information they need. Live chat access provides customers a convenient option for connecting with your company.
We provide a comfortable conversation platform that will make browsing or shopping on your website an immersive experience in which we can engage your customers and quickly respond to their questions, and provide that personalized experience that they crave.
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